Introduction to ITIL Service Management
Official Video Series

Module 1: Course Introduction

Video #1: Welcome	Video #2: What we will cover

Module 2: Introduction to ITIL

Video #3: What you will learn?	Video #4: Why ITIL?	Video #5: Who is behind ITIL?	Video #6: What you will gain?

• Module 1: Course Introduction
  • Video #2: What we will cover
• Module 2: Introduction to ITIL
  • Video #3: What you will learn?
  • Video #4: Why ITIL?
  • Video #5: Who is behind ITIL?
  • Video #6: What you will gain?
• Module 3: Key concepts of Service Management
  • Video #7: What you will learn?
  • Video #8: ITIL in our everyday life
  • Video #9: The concept of value
  • Video #10: The concept of service management
  • Video #11: The concept of organization
  • Video #12: The concept of value co-creation
  • Video #13: Let's reflect
• Module 4: Key concepts of ITIL
  • Video #14: What you will learn
  • Video #15: The four dimensions of service management
  • Video #16: The ITIL Service Value System (SVS)
  • Video #17: The ITIL Service Value Chain (SVC)
• Module 5: The ITIL Guiding Principles
  • Video #18: What you will learn?
  • Video #19: What are the ITIL guiding principles?
  • Video #20: The smartphone example
• Module 6: The ITIL Management Practices
  • Video #21: What you will learn
  • Video #22: What are the ITIL management practices
  • Video #23: Overview of an ITIL Practice: Change Enablement
• Module 7: Next Steps
  • Video #24: The next steps in your journey
  • Video #25: Certifying your skills in other domains
  • Video #26: Final remarks